Why are User Communities Important?
Enable Virtual Trainings
User conferences drive adoption but occur once a year. SkillSpring enables the same training avenue, year around.
Automate Scheduling
Allow users to book on-demand or during prescheduled availability with your team.
Payment Collection Done Easy
Billing users and distributing revenue for paid support calls is automatic for your company.
Create & Manage Groups
Provide varying levels of service or expertise available across your coaching pool by allowing coaches to customize profile, availabilities and rates. Users have options and calls are automatically routed to the coach they choose. All of this happens on your website with your business’s branding.
Power Users
Allow users access to your most experienced, vocal and engaged customers to get the most out of your app.
Topical Users
Give your user base access to consultants and SMEs to improve their integration of your solution into their day to day.
Paid Support
Let users dive deep into product snags with a paid support solution that sits between customer support & managed services.
Open New Revenue Opportunities. For Everyone.
Revenue for Your Power Users
Making your power users’ expertise available for training, ideas, workflows, etc. can provide a channel for those user to make money promoting the efficient use of your app.
Revenue for Your Organization
Add an incremental revenue channel by collecting a percentage of the revenue earned by your power users for bridging the connection using Connect.
Improve User Retention. Reduce Churn.
Increased Engagement for Users
By connecting users with experts, you can be sure users will learn workflows and practices to more fully utilize and get more value from your app. More value from the app means increased engagement.
Reduce App Churn
Increased value and output from your app means fewer cancellations. This reclaiming of lost revenue also doesn’t cost your organization a thing, since the connection with your app experts was purchased by existing app users.
Grow Your User Community. Increase Efficiency.
Foster a Community of Users
Connecting users with each other fosters a feeling of community and exchanging of ideas. Its supplemental to your own customer marketing initiatives but in an on-demand, variable cost format.
Improved Marketing Acquisition
As the community of users grows, it becomes increasingly easy to acquire new customers and funnel them into the same connection with app experts to keep the flywheel moving.
